FAQ

Your physician, nurse, or medical assistant will contact you regarding test results. You may also request to receive a copy in the mail. If you have not heard about your tests within one week, please contact your physician’s office.

Contact your physician’s office for a referral. If your insurance requires a written referral, please allow at least 3 business days to complete.

If you have a morning appointment, please “fast” for 12 hours prior to the appointment. If your laboratory blood tests have been completed prior to your appointment, it is not necessary to fast. “Fast” means do not eat or drink anything other than plain water, black coffee, or tea for 12 hours prior to your appointment. It is a good idea to bring a list of your medications, a list of any past immunizations/vaccinations, and a record of previous surgical procedures or hospitalizations. Arrive 10 minutes early, and allow 1 hour for the exam. Bring your insurance card, co-pay, and identification with you.

Please contact your pharmacy directly for refills. They will contact us if necessary. Please allow 48 hours for requests. However, most refill requests are responded to on the same day. Never allow yourself to run out of medication. Refill requests called directly to your physician’s office will be processed when time allows, usually at the end of the day.

Yes, you may call and ask to speak with your physician’s nurse or assistant to discuss laboratory testing without an appointment. Your nurse or Medical Assistant will arrange the laboratory orders your physician requests. “Fast” means do not eat or drink anything other than plain water, black coffee, or tea for 12 hours prior to your appointment.

The Advance Beneficiary Notice (ABN) is a written notice designed to protect you from unexpected bills that you will receive if Medicare does not cover a certain service or supply. If you receive an ABN, you will need to make a decision about whether or not to receive the service or supply since you will be responsible for the charges. An ABN is not presented for services that Medicare never covers, such as a yearly exam.

Q: I can’t find doctors who will see me with no insurance. Can you help me?

A: Yes, we welcome patients with and without health insurance.

Q: My employer cut back on our health care benefits and there’s a chance they’ll drop it completely. What can I do?

A: We know the stress and worry you’re feeling. Our direct medical practice is designed to provide the access to health care you and your family need at an affordable cost while building a personal relationship with your doctor.

Q: What about lab, X-ray and specialty fees?

A: There is no charge for us to draw the lab or make referrals, but all outside services through our Service Provider Network will be billed directly to your insurance, Medicare or you if you do not have insurance.

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• Bring a detailed list of any new symptoms or problems that are prompting the visit, including when they started.
• Bring a list of the over-the-counter medications, vitamins, or supplements (including herbal ones) that you are taking.
  
• Jot down in advance any questions you want to ask or issues you need to have the doctor clarify.
  
• Arrive on time.
  
• Arrive early if your insurance requires a copayment, and please make it before you check in at the appointment desk.
  
• To prevent any distractions to you or the doctor, please turn off your cell phone when you are in the exam room or leave your phone at home or in the car.
  
• Please refrain from bringing food or beverages into the exam room.
  
• Bring a friend or family member to supervise any children accompanying you while the children wait for you in the reception area.
  
• Advise your doctor of any changes to your health history, such as weight loss or gain, modifications to diet, new exercise program, altered sleep patterns, etc.
  
• When you leave, ask your doctor when you should be seen again.
  
• Schedule future appointments and tests before you leave.
  If you need to cancel your appointment for any reason, be sure to call so you can be rescheduled.